Lighting Pro Plus (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what choices you have. By using our website at lightingproplus.com or placing an order, you agree to the practices described here.
1. Information We Collect
Information you provide directly
We may collect information you provide directly to us, including:
- Name, email address, phone number, and billing/shipping address when you create an account or place an order
- Company name, trade license number, and business type when applying for a Trade or Business account
- Payment information, which is processed by our payment processor — we do not store full card numbers
- Messages and attachments submitted through contact forms, quote requests, or technical support tickets
- Project details, fixture schedules, and photometric requirements shared for quote or specification support
Information collected automatically
We may automatically collect certain information when you use our website, including:
- IP address, browser type, device type, and operating system
- Pages visited, time on page, referral source, and clickstream data
- Search queries entered on our site
- Cookie identifiers and session tokens, as described in the Cookies section below
Information from third parties
We may receive certain information from third parties, including:
- Address verification and fraud signals from payment processors
- Business verification data for trade account applications
- Analytics data from advertising and marketing platforms, including Google, Meta, and similar platforms
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including shipping notifications and delivery updates
- Manage your account and provide access to order history, saved quotes, and the Business Center portal
- Respond to customer service inquiries, technical support requests, and quote submissions
- Process rebate documentation requests and provide DLC certification letters
- Verify eligibility for trade pricing and Business Center access
- Send transactional emails, including order confirmations, shipping updates, and warranty registration notices
- Send marketing communications where you have opted in or where permitted by law
- Improve our website, catalog, and product recommendations through analytics
- Detect and prevent fraud, abuse, and unauthorized account access
- Comply with legal obligations, including tax reporting and export controls
3. Sharing Your Information
We do not sell your personal information. We share data only in the following circumstances:
4. Cookies & Tracking
We use cookies and similar tracking technologies to keep you logged in, remember cart contents, and understand how visitors use the site. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@lightingproplus.com.
We will respond to verified requests within the timeframes required by applicable law (generally 30–45 days). We may need to verify your identity before processing a request.
7. Security
We implement industry-standard technical and organizational measures to protect your personal data, including:
- TLS encryption for all data in transit
- Encrypted storage for sensitive account and payment data
- Access controls limiting employee access to personal data on a need-to-know basis
- Payment card data handled exclusively by PCI-DSS compliant processors — we never store full card numbers
- Regular security assessments of our infrastructure and third-party providers
No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at privacy@lightingproplus.com.
8. Third-Party Links
Our website may contain links to third-party websites, including manufacturer product pages, the DLC Qualified Products List, the DSIRE database, and shipping carrier tracking portals. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
9. Children’s Privacy
Our website and services are intended for business and professional use by adults. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly.
Contact us at privacy@lightingproplus.com if you believe we have received data from a minor.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Post a notice on our homepage or in your account dashboard for 30 days
- Send an email notification to registered account holders for significant changes
Your continued use of the site after the effective date constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, reach us through any of the following:
privacy@lightingproplus.com
Privacy & data rights requests
833-730-3259
Mon–Fri, 7:30am–5pm CT
7095 S Ballpark Dr., STE 320, Franklin, WI 53132
Lighting Pro Plus Privacy Team
This Privacy Policy applies to the Lighting Pro Plus website and associated services. For California residents, additional rights under the CCPA are described in Section 6. Our legal basis for processing is primarily contract performance, including order fulfillment; legitimate interests, including site analytics and fraud prevention; and consent, including marketing communications.