Shipping & Handling

An order is placed once payment is confirmed — or, for approved customers purchasing on terms, once terms are confirmed. Orders are processed Monday through Friday during normal business hours; weekend orders are processed the following Monday.

Lead times are estimates. Most regular, in-stock products ship within 1–3 business days; special order and custom products may take longer. Estimated shipping times are shown on each product page.

Tracking information is emailed once your shipment leaves our facility.

Delivery windows are estimates and may vary based on carrier volume and destination.

Lighting Pro Plus ships to the United States.

Orders of $1,000 or more ship free within the continental United States.

Shipments outside the continental United States, including Hawaii and Alaska, do not qualify for free shipping. Shipping rates for these destinations will be provided by Lighting Pro Plus. Alternatively, customers may arrange shipment to a freight forwarder of their choice.

All taxes, duties, and import charges are the buyer’s responsibility.

Oversized product surcharges may apply to select items.

Orders ship via parcel carrier or via freight/LTL, depending on the size and weight of the order.

We do not ship to PO boxes, and we do not offer will call or customer pickup — all orders are shipped to a physical delivery address.

Orders may be sent in multiple shipments.

Customers who prefer to use their own shipping account may do so — please call us at 833-730-3259 to arrange this before placing your order.

In the event that not all products are in stock at the time an order is placed, we will ship in-stock products immediately. Back-ordered items will ship via ground once available at no additional cost.

We will inform the customer if products are on back-order and must be shipped separately.

All orders are shipped Ex Works (EXW), with product ownership passing to the customer once the shipment leaves our facility.

This means the customer assumes responsibility for the goods from the point of dispatch, including any transit insurance or carrier claims.

Large orders may be shipped via a common carrier, including freight or LTL delivery.

Freight deliveries require the receiver to unload. It is the customer’s responsibility to have the necessary equipment ready, such as a forklift or pallet jack, once the shipment reaches the destination.

To arrange freight delivery, we may need additional information from you, including:

Additional fees may apply for special freight services, such as lift-gate delivery or limited-access locations — especially if these requirements are not communicated to us before shipment. Any such carrier charges will be the customer’s responsibility.

Please note the following for freight deliveries:

Need it faster? Expedited shipping is available on request.

Expedited orders may incur additional shipping charges depending on destination and carrier availability.

To request expedited shipping, please call 833-730-3259.
Mon–Fri, 7:30 AM–5:00 PM CST

We will do our best to cancel any order that has not yet processed. For the best chance of cancellation, contact us within 24 hours of placing your order.

Once an order has processed, it can no longer be cancelled. Instead, a return request may be submitted in accordance with our Return Policy.

All shipping and delivery dates are estimates, not guarantees. Lighting Pro Plus is not responsible for delays caused by carriers or by events beyond our reasonable control, including severe weather, natural disasters, fire, labor disputes, carrier or supplier disruptions, government actions, or other force majeure events.

In the event of such a delay, we will fulfill affected orders as soon as reasonably practical and will notify customers of significant delays.

For questions about your shipment, please contact us at support@lightingproplus.com or call 833-730-3259.