Return Policy
Uninstalled, new products in their original condition and packaging may be returned within 30 days of the original order date.
A completed Return Merchandise Authorization (RMA) must be received from Lighting Pro Plus prior to shipping any return. Products returned without an approved RMA will not be accepted.
To qualify for credit, returned products must be:
- In original, unused condition — never plugged in, powered on, or otherwise prepped for installation
- In the original, unaltered packaging — in good condition and free of damage, alterations, or writing
- Complete with any and all hardware included in the original purchase
The following products are not eligible for voluntary return (manufacturer warranty claims on these products will still be honored):
- Special order products
- Final sale products
- Customized or previously installed products
Approved voluntary returns are subject to a restocking fee of 15%–30% of the purchase price, depending on the product and manufacturer. The restocking fee is waived for warranty claims, products damaged on arrival or in transit, and orders shipped incorrectly by Lighting Pro Plus.
Return shipping is the customer’s responsibility, and the carrier used must have a tracking option. Full responsibility for ensuring the return shipment is received, or for filing a claim for a lost package, is assumed by the customer. Original shipping charges are not refundable.
Damaged on arrival: If a product arrives damaged or is damaged in transit, an RMA request must be submitted within 72 hours of delivery, along with photo and/or video evidence of the damage and packaging.
All returns are inspected upon receipt. If a return is rejected for not meeting the requirements above, the customer may request the product be shipped back at their expense within 7 days of the rejection notice.
Returns are inspected and approved within 14 days of our receipt of the returned product, and refunds for approved returns are issued within 7 days of approval — no more than 21 days in total from the day we receive your return. Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.
Product Warranty
Products sold by Lighting Pro Plus are warranted by their original manufacturers to be free from defects in workmanship and materials under normal use and service. Lighting Pro Plus does not provide a separate warranty and does not guarantee any product beyond the terms of the applicable manufacturer’s warranty.
Most products currently sold by Lighting Pro Plus carry a manufacturer’s warranty of five (5) years from the original purchase date; however, warranty terms and duration vary by manufacturer and product and are subject to change. The manufacturer’s published warranty for the specific product controls in all cases.
Manufacturer warranties are generally voided in cases of damage caused by:
- Shipping
- Accidents
- Environmental factors
- Corrosive or natural elements
- Improper storage or maintenance
- Acts of God
- Fire
- Vandalism
- Civil disturbance
- Power surge
- Alteration
- Mishandling
- Incorrect or improper maintenance or repair
- Negligence
- Abuse
- Misuse
- Any use other than the light fixture’s original intended purpose, as described by Lighting Pro Plus on its website and/or cut-sheets
In the event a product proves to be defective within the manufacturer’s warranty period, the original purchaser should contact Lighting Pro Plus by one of the following methods, and we will assist in processing the warranty claim with the manufacturer:
Mail:
Lighting Pro Plus
7095 South Ballpark Drive
STE 320
Franklin, WI 53132
Phone:
833-730-3259
Email:
support@lightingproplus.com
At that time, proof of original purchase must be furnished with either a sales receipt or original invoice to proceed.
Any remedy — refund of the purchase price, repair, or replacement of the product — is determined by and subject to the terms of the applicable manufacturer’s warranty. No extension of the original warranty period will be made for repaired or replaced units.
To the fullest extent permitted by law, Lighting Pro Plus makes no warranties of its own, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Lighting Pro Plus’s liability shall be limited to the amount paid to Lighting Pro Plus for the defective product. In no event shall consequential, indirect, incidental, or any other kind of damages be covered.
For full warranty claim details, see our Product Warranty page.
Place An Order
Ready to place an order? Do you have questions about our products?
For all product inquiries, please call us at 833-730-3259 or email us at support@lightingproplus.com, and our sales team will be happy to assist you.
Our standard hours of operation are Monday through Friday, 7:30 AM to 5:00 PM CST. Outside of business hours, you can leave a voicemail or send an email, and we will get back to you within the next business day.