Place An Order
Ready to place an order? Do you have questions about our products?
For all product inquiries, please call us at 833-730-3259 or email us at support@lightingproplus.com, and our sales team will be happy to assist you.
Our standard hours of operation are Monday through Friday, 7:30 AM to 5:00 PM CST. Outside of business hours, you can leave a voicemail or send an email, and we will get back to you within the next business day.
Return Policy
Uninstalled, new products in their original condition and packaging may be returned within 30 days of the original order date.
A completed Return Merchandise Authorization (RMA) must be received from Lighting Pro Plus prior to shipping any return. Products returned without an approved RMA will not be accepted.
To qualify for credit, returned products must be:
- In original, unused condition — never plugged in, powered on, or otherwise prepped for installation
- In the original, unaltered packaging — in good condition and free of damage, alterations, or writing
- Complete with any and all hardware included in the original purchase
The following products are not eligible for voluntary return (manufacturer warranty claims on these products will still be honored):
- Special order products
- Final sale products
- Customized or previously installed products
Approved voluntary returns are subject to a restocking fee of 15%–30% of the purchase price, depending on the product and manufacturer. The restocking fee is waived for warranty claims, products damaged on arrival or in transit, and orders shipped incorrectly by Lighting Pro Plus.
Return shipping is the customer’s responsibility, and the carrier used must have a tracking option. Full responsibility for ensuring the return shipment is received, or for filing a claim for a lost package, is assumed by the customer. Original shipping charges are not refundable.
Damaged on arrival: If a product arrives damaged or is damaged in transit, an RMA request must be submitted within 72 hours of delivery, along with photo and/or video evidence of the damage and packaging.
All returns are inspected upon receipt. If a return is rejected for not meeting the requirements above, the customer may request the product be shipped back at their expense within 7 days of the rejection notice.
Returns are inspected and approved within 14 days of our receipt of the returned product, and refunds for approved returns are issued within 7 days of approval — no more than 21 days in total from the day we receive your return. Depending on your bank or card issuer, additional time may be required for the refund to appear on your statement.
Product Warranty
Manufacturer warranty coverage, warranty-claim eligibility, and the claims process — including the thirty (30)-day-from-discovery deadline to submit a warranty claim — are described in full in our Warranty Policy. Please refer to that policy for all warranty-related terms; this Return Policy governs voluntary returns only.